Refund and Return Policy
At NeonFame, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure a hassle-free experience.
1. Eligibility for Returns
- Products are eligible for return if they are in their original condition, unused, and in the original packaging.
- Returns must be initiated within 14 days of delivery.
2. Non-Returnable Items
- Customized or personalized neon signs are not eligible for return unless they are defective or damaged during transit.
- Gift cards and items marked as โfinal saleโ cannot be returned.
3. Return Process
- To initiate a return, please contact us at support@neonfame.com with your order number and reason for return.
- Our team will provide you with instructions on how to return your item.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
5. Exchanges
- If you receive a defective or damaged item, we will replace it at no additional cost.
- Please contact us within 48 hours of receiving the item to request an exchange.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns.
7. Contact Information
- For any questions regarding returns or refunds, please contact us at support@neonfame.com.
Thank you for choosing NeonFame!