Refund and Return Policy

At NeonFame, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure a hassle-free experience.

1. Eligibility for Returns

  • Products are eligible for return if they are in their original condition, unused, and in the original packaging.
  • Returns must be initiated within 14 days of delivery.

2. Non-Returnable Items

  • Customized or personalized neon signs are not eligible for return unless they are defective or damaged during transit.
  • Gift cards and items marked as “final sale” cannot be returned.

3. Return Process

  • To initiate a return, please contact us at support@neonfame.com with your order number and reason for return.
  • Our team will provide you with instructions on how to return your item.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.

5. Exchanges

  • If you receive a defective or damaged item, we will replace it at no additional cost.
  • Please contact us within 48 hours of receiving the item to request an exchange.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

7. Contact Information

Thank you for choosing NeonFame!